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7 Out
2022
Full-time Senior Specialist –Commercial and Customer Affairs
Descrição da Vaga
The Republic of Mozambique Pipeline Company (ROMPCO) intends to recruit one (1) Senior Specialist –Commercial and Customer Affairs, based in Maputo.
Job purpose:
- To support the GM: Commercial and Customer Affairs in developing strategic Commercial and Customer Affairs initiatives and setting the function cost targets;
- To support the preparation of the annual gas plan;
- To manage gas flow, capacity, balancing & losses for Mozambican customers;
- To assist in identifying and acquiring Mozambican customers through the assessment of customer viability;
- To maintain communication with Mozambican customers and ensure Mozambican customer satisfaction;
- To support Mozambican customer contract management, including assistance in the resolution of issues & disputes;
- To act as the primary representative, point of contact and signatory regarding ROMPCO’s Mozambican presence;
- Assist in implementing and monitoring strategic customer/commercial objectives;
- Ensure smooth execution of Mozambican customer contracts;
- Proactively ensure Mozambican customer satisfaction through regular communication;
- Aid in finalizing satisfactory contracts with Mozambican customers;
- Support in driving establishment of ROMPCO’s presence in MZ;
- Assist in preparing the annual gas plan;
- Produce gas capacity and loss management reports for Mozambican customers timeously;
- Generate longlist of potential Mozambican customers;
- Address most immediate Mozambican customer contract disputes and other customer-related issues – Act as the primary representative, point of contact and signatory for all MZ-related issues.
Responsibilities:
Commercial and Customer Affairs Strategy Definition:
- Aid in developing, implementing and monitoring strategic customer/commercial initiatives;
- Support the setting of long and short-term cost targets for Commercial and Customer Affairs function and the development of budgets;
- Assist in reviewing, developing or updating Commercial and Customer Affairs function policies and processes;
Capacity Management:
- Assist in preparing the annual gas plan;
- Confirm and consolidate Mozambican customer nominations and requisite gas supply availability;
- Monitor and manage pipeline operations Service Provider(s) activities;
- Track actual gas flow against planned gas flows and contractual obligations with Mozambican customers;
- Report on gas flow to Mozambican customers;
- Monitor measurements of gas at entry and off-take points (for Mozambican customers);
- Conduct/oversee investigations into Mozambican customer claims of off-spec gas and any large discrepancies;
- Calculate cumulative gas imbalance for individual Mozambican customers and adjust daily deliveries of gas to achieve zero imbalance from previous period;
Customer Acquisition (where required):
- Generate/update longlist of potential Mozambican customers;
- Aid in developing internal proposals for acquisition of Mozambican customer;
- Analyze viability and estimate ROI of potential Mozambican customer – Develop a business case for the infrastructure development project necessary to service new Mozambican customer;
Customer Relationship Management:
- Maintain regular communication with Mozambican customers;
- Develop/update customer satisfaction survey and analyze Mozambican customer satisfaction survey results;
- Support in implementing Mozambican customer service improvement initiatives;
Customer Contract Management:
- Provide support in Mozambican customer contract negotiations and finalisation;
- Ensure adherence to and smooth execution of Mozambican customer contracts;
Dispute/Issue Resolution:
- Identify issue/dispute with Mozambican customer and aid in investigation process;
- Provide support in resolving Mozambican customer issue/dispute;
- Assist in developing and implementing further corrective, preventative or continuous improvement measures to ensure issue/dispute does not recur;
Country Management:
- Support in driving the establishment of ROMPCO’s presence in MZ;
- Act as the primary representative, point of contact, and signatory for all MZ-related issues.
Requirement:
- Bachelor’s degree in a technical or business major;
- 5+ years relevant experience;
- Working experience in the gas, energy or utility industry with some understanding of the gas industry in Mozambique;
- Portuguese speaking, with customer service experience in Mozambique – Proven commercial skills, with an understanding of gas transmission processes;
- Capacity management experience (preferably in a regulatory environment);
- Proven record of maintaining customer relationships and assisting in managing key accounts;
Competencies:
- Leadership and behavioral competencies:
- Communication – Expert;
- Problem solving – Expert;
- Results orientation – Advanced;
- Negotiation – Advanced;
- Conflict resolution – Advanced;
- Technical competencies:
- Analysis – Expert;
- Commercial acumen – Advanced;
- Customer relationship management – Advanced;
- Customer service – Advanced;
- Financial planning – Intermediate;
- Engineering – Basic.
How to Apply?
Applications in the form of a comprehensive CV must be sent to the HR Manager via email: mpho.sekoala@rompco1.com
DATA LIMITE DE CANDIDATURA: 14 de Outubro de 2022.
Indique a fonte da vaga na sua candidatura.
No late applications will be considered.
