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17 Mai 2023

Full-time QA Pre-Analytical Officer/ Admin Supervisor

Lancet Laboratórios Moçambique Limita – Publicado por lancet.lab Maputo, Maputo, Moçambique

Descrição da Vaga

Lancet Laboratórios Moçambique is recruiting a QA Pre-Analytical Officer/ Admin Supervisor for Maputo.

Duties and Responsibilities:

  • Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/sites;
  • Processes sample registration (logging) and queries according to set standard operating procedures;
  •   Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing reports, including handling queries and report delivery in line with prescribed turnaround time;
  • Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures;
  • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints;
  • Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures;
  • Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges;
  • Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures;
  • Monitors stock levels and orders additional stock to ensure the availability of always required materials and ensure delivery of stock to the external clients;
  • Management of the reception area and give out relevant information and direct clients to relevant departments whole offering excellent customer service;
  • Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures;
  • Reports incidents, logs customer complaints and problem solution, reads document and actions tasks on the laboratory information management system in compliance with relevant organisational policy;
  • Responsible for adhering to Lancet Uniform protocols as set standard operating procedures;
  • Manages and mentors’ staff to ensure that they have skills required by the practice and are able to achieve their performance objectives;
  • Drafts and issues internal working instructions and ensures adherence thereof;
  • Management and control of work allocation to ensure that work is distributed evenly;
  • Perform any other duties as assigned by management;
  • Supervises the granting of drawer access to users;
  • Oversees the teaching and training of front reception and other laboratory personnel, interns and medical colleagues and associated health workers to ensure that they are competent in pre-Analytical activities, process and systems;
  • Performs managerial responsibilities including the following: conflict resolution, (IR matters), encourage team development, recruitment processes, monitoring of time and attendance and evaluation of employee performance with assistance of the General Manager and the Technical and QA Manager;
  • Assists technical and QA Manager with the QA Administration;
  • Assists and guide the HODs in the implementation and maintenance of quality standards within the laboratory.

Equipment & Systems:

  • Computer;
  • Telephones;
  • Credit card devices;
  • Fax/Scanner;
  • Photocopier;
  • Printer;
  • Collaborator & Intranet;
  • HRIS;
  • Hornbill;
  • Meditech.

How to apply?

Applications to: Aristides.Nhambau@cerbalancetafrica.com

DATA LIMITE DE CANDIDATURA: 24 de Maio de 2023.

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Job Categories: Administração e secretariado. Job Types: Full-time. Job Tags: Data Limite 22/05/2023.

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